— 05 / managed apps Application Management
your stack, run by us.
Your investment applications, managed end to end. Monitoring, evolutivos, patches, L1–L3 — all under SLA. The same team that runs Backbone runs your apps.
we run what you've already built.
If you've spent years tuning your PMS, OMS or risk system, the last thing you need is another rewrite. We take the operations: monitoring, evolutivos, support — under a SLA that means it.
Most outsourcers separate run-the-business from change-the-business and then bill you twice. We don't. The same team that monitors the platform ships the evolutivos. New features show up without a separate project, scoped against the running system rather than against a hypothetical one.
Exit is clean. 30-day notice, full handover playbook, your code in your repo from day one. We earn the contract every quarter — there's no lock-in moat in our model.
Continuity above all — five operating principles, no exceptions.
- — 01
Continuity above all
99.5% uptime baseline. Sev1 acknowledged in under 30 minutes. No degraded service during evolutivos.
- — 02
Evolutivos in-flight
New features delivered against the running system. No parallel change-projects. No double-billing.
- — 03
L1–L3 same team
Tier-one through tier-three owned by the same engineers. Tickets don't lose context at hand-off.
- — 04
Transparent metrics
Live dashboard, public to your team. SLA breaches surface before QBR — usually with the fix already deployed.
- — 05
Exit-clean
30-day exit clause. Handover playbook documented from week one. Your code stays in your repo.
Three tiers — calibrated to operating risk.
Services scale from monitoring and minor evolutivos up to a dedicated SRE pod with 24/7 cover. Most clients start at Advanced, where the SLA economics are tightest.
- TIER 01— essential
Essential
Monitoring, L1 support and minor evolutivos under 8x5 cover. The right tier for non-critical applications and stable platforms in steady-state.Outputs- 8x5 monitoring
- L1 support
- Minor evolutivos (≤ 8d)
- Quarterly review
- TIER 02— advanced
Advanced
Adds L2/L3 ownership, 24/5 monitoring and an SLA-backed response framework. Most clients sit here. Severity-tiered response times. Monthly evolutivo backlog.Outputs- 24/5 monitoring
- L1 → L3 same team
- SLA-backed response
- Monthly evolutivo backlog
- TIER 03— enterprise
Enterprise
24/7 cover, dedicated SRE pod and a quarterly evolutivo sprint included in fee. For platforms where downtime has direct cost impact — trading systems, real-time risk.Outputs- 24/7 on-call
- Dedicated SRE pod
- Quarterly sprint included
- Custom SLA
In production.
PMS run by finnerve for 18 months. 99.7% uptime, eight evolutivos shipped, zero Sev1 spillovers.
An AGF that had spent four years building their own PMS handed us the operations after the lead engineer left. We took monitoring, support and evolutivos into a single team. Eighteen months in, uptime sits at 99.7%, eight feature evolutivos have shipped without a separate project, and the AGF's small in-house team has been freed to work on the next product.
Tell us what's running — we'll tell you what it would cost to operate.
Compounds with —
these adjacent services.
Strategy
— consulting that survives operations.
Operating-model design, regulatory gap analysis, growth strategy — by people who run real back-offices.
Read approach AI Agents
— agentic workflows that do the work, not the talking.
Agentic workflows that do the manual work your team does today.
Read approach